Return & Refund Policy
Definitions and key terms
To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:
-Company: when this policy mentions “Company,” “we,” us,” or “our,” it refers to TuTTuT LTD, that is responsible for your information under this Return & Refund Policy.
-Customer: refers to the company, organization or person that signs up to use the TuTTuT LTD Service to manage the relationships with your consumers or service users.
-Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit TuTTuT LTD and use the services. -Service: refers to the service provided by TuTTuT LTD as described in the relative terms (if available) and on this platform.
-Website: TuTTuT LTD."’s" site, which can be accessed via this URL: www.tuttut-treasures.co.uk
-You: a person or entity that is registered with TuTTuT LTD to use the Services.
Return & Refund Policy
Thanks for shopping at TuTTuT LTD. We appreciate the fact that you like to buy the jewellery pieces we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products. As with any shopping experience, there are terms and conditions that apply to transactions at TuTTuT LTD. By placing an order or making a purchase at TuTTuT LTD, you agree to the terms set forth below along with the Policy.
We would like to inform you that our jewellery pieces are made-to-order, which means that we do not accept returns or exchanges.
Each piece of jewellery is carefully crafted and customized according to your specifications, ensuring that it meets your unique preferences. This made-to-order process allows us to provide you with a truly personalized and one-of-a-kind item. We understand that purchasing jewellery online can sometimes be challenging, but we are committed to providing you with the highest quality products and exceptional customer service. Our team is available to assist you throughout the ordering process, answering any questions or concerns you may have.
To ensure your complete satisfaction, we encourage you to review the product details, including size, materials, and design, before finalizing your purchase. If you have any doubts or require additional information, please do not hesitate to contact our customer support team at:
info@tuttut-treasures.co.uk
Thank you for your understanding and trust in TuTTuT LTD. We look forward to creating a beautiful and unique jewellery piece that you will cherish for years to come.
Shipping
Thank you for choosing TuTTuT LTD for your jewellery purchase. We would like to inform you that all of our jewellery items are made to order, ensuring that each piece is crafted with meticulous attention to detail and personalized to your specifications.
Please note that the production time for our jewellery items typically ranges from 7 to 10 days after an order has been placed. We strive to create your item with the utmost care and precision, and this time frame allows us to deliver a product of exceptional quality. Once your order is ready for shipment, we will provide you with a 2-3 day delivery shipping option. You will receive an email notification containing the tracking number for your convenience. Rest assured, we are committed to ensuring a smooth and timely delivery process.
We are pleased to offer free international shipping on all orders. This means that regardless of your location, you can enjoy our exquisite jewellery without any additional shipping charges.
If you have any questions or require further assistance regarding your order or shipping, please do not hesitate to reach out to our dedicated customer support team at:
info@tuttut-treasures.co.uk
We are here to provide you with the best possible service and address any concerns you may have. We appreciate your support and look forward to delivering a beautiful, made-to-order jewellery piece that exceeds your expectations.
Product Availability and Limitations
Given the popularity and/or supply constraints of some of our products, TuTTuT LTD may have to limit the number of products available for purchase. We try our best to fulfill all of our orders. TuTTuT LTD reserves the right to change quantities available for purchase at any time, even after you place an order. Furthermore, there may be occasions when TuTTuT LTD confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered, TuTTuT LTD will cancel the order and refund your purchase price in full.
Your Consent
By using our website, signing up, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.
Changes To Our Return & Refund Policy
We reserve the right to update, amend or make any changes to this document so that they accurately reflect our service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can choose to not proceed with this further.
Contact Us
If, for any reason, You are not completely satisfied with any good or service that we provide, don't hesitate to contact us and we would be happy to discuss this further with you.
-Via Email: info@tuttut-treasures.co.uk
-Via Phone Number: +447361633858
-Via this Link: www.tuttut-treasures.co.uk
-Via this Address: International House, 64 Nile street, London, United Kingdom, N1 7SR